Read the following conversation between a sales-assistant (SA) and a customer (C)
This is an intermediate-level activity.
Task 1: Decide who is speaking. If the sales-assistant is speaking put SA in the left-hand column. If the customer is speaking put C in the left-hand column.
Task 2: Put the conversation into the correct order. (The conversation begins with the sales-assistant saying, (1) “Can I help you?”)
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Who is speaking? |
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SA (Sales Assistant) |
(1) |
Can I help you? |
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Oh yes. I like that one much better. Can I try it on? |
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€39.99. How do you want to pay? |
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Yes, please. I’m looking for a shirt to go with my new jeans. |
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Blue. |
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Yes, of course. The changing rooms are over there. …Is the size OK? |
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OK. I’ll take the green. How much is it? |
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Can I pay by credit card? |
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What colour are you looking for? |
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No, it isn’t the right blue. |
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No, it’s a bit too big. Have you got a smaller size? |
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That’s the last blue one we’ve got, I’m afraid. But we’ve got it in green. |
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Well, what about this one? It’s a bit darker blue. |
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What about this one? Do you like this? |
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Credit card’s fine. Thank you very much. |
ANSWERS
|
SA |
1 |
Can I help you? |
|
C |
8 |
Oh yes. I like that one much better. Can I try it on? |
|
SA |
13 |
€39.99. How do you want to pay? |
|
C |
2 |
Yes, please. I’m looking for a shirt to go with my new jeans. |
|
C |
4 |
Blue. |
|
SA |
9 |
Yes, of course. The changing rooms are over there. …Is the size OK? |
|
C |
12 |
OK. I’ll take the green. How much is it? |
|
C |
14 |
Can I pay by credit card? |
|
SA |
3 |
What colour are you looking for? |
|
C |
6 |
No, it isn’t the right blue. |
|
C |
10 |
No, it’s a bit too big. Have you got a smaller size? |
|
SA |
11 |
That’s the last blue one we’ve got, I’m afraid. But we’ve got it in green. |
|
SA |
7 |
Well, what about this one? It’s a bit darker blue. |
|
SA |
5 |
What about this one? Do you like this? |
|
SA |
15 |
Credit card’s fine. Thank you very much. |
